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Terms & Conditions

Last updated 04 May 2026

 

These Terms and Conditions (“Terms”) apply to the use of Shiplyr and all related parcel forwarding, account, shipping, storage, consolidation, return, and support services provided by Shiplyr Ltd (“Shiplyr”, “we”, “us”, or “our”).

 

By creating an account, purchasing a membership plan, using your Shiplyr delivery address, sending parcels to our warehouse in Germany, requesting shipment, consolidation, return, or any related service, you agree to these Terms.

 

If you do not agree to these Terms, you must not use Shiplyr.

 

1. Company Information

 

Shiplyr is operated by:

 

Shiplyr Ltd

Registered in Cyprus

Company Registration Number: [INSERT]

Registered Address: Skoutari 18, Villa 4, 8560 Pegeia

Email: support@shiplyr.com

Website: www.shiplyr.com

 

2. Service Description

 

Shiplyr provides a parcel forwarding service for customers in Cyprus.

 

The service allows customers to:

  • create a Shiplyr account;

  • receive a personal Shiplyr reference;

  • use a Shiplyr delivery address in Germany when ordering from eligible EU online retailers;

  • have parcels received and registered at our warehouse in Germany;

  • manage parcels through Shiplyr;

  • request forwarding from Germany to Cyprus;

  • request optional services such as consolidation, storage handling, returns, or special handling where available.

 

Shiplyr is not the seller of the goods ordered by the customer. The purchase contract for any goods remains between the customer and the online retailer.

 

3. Eligibility and Account Use

 

To use Shiplyr, you must provide accurate and complete account information.

 

You are responsible for keeping your login details secure and for all activity under your account.

 

Your Shiplyr account and personal Shiplyr reference are intended for your own use. If another person uses your account or reference, you remain responsible for all parcels, charges, fees, and consequences connected with that use.

 

We may request additional information from you if required to identify a parcel, verify ownership, prevent fraud, comply with legal requirements, or complete shipment.

 

4. Shiplyr Reference and Address Use

 

Each customer receives a personal Shiplyr reference, for example SYR001, SYRABD, or SYRA1B.

 

You must include your Shiplyr reference clearly when ordering from online retailers. The reference should be placed in the delivery address, company field, address line 2, c/o field, or another visible address field.

 

If your Shiplyr reference is missing, incomplete, incorrect, or not visible on the parcel label, the parcel may be delayed, misidentified, returned, stored, or require manual investigation. Additional handling fees may apply where extra work is required.

 

5. Eligible Orders

 

Shiplyr is designed for orders from EU online retailers that can deliver to our warehouse address in Germany.

 

You must not use Shiplyr for orders from non-EU countries, including but not limited to the United Kingdom, United States, China, or other non-EU countries, unless we have expressly agreed in writing in advance.

 

We may refuse, return, store, dispose of, or reject parcels that are not compatible with our service, carrier requirements, legal requirements, safety rules, or operational processes.

 

6. Prohibited and Restricted Items

 

You must not send prohibited, restricted, illegal, unsafe, dangerous, hazardous, or non-transportable items to Shiplyr.

 

Examples may include, but are not limited to:

  • weapons, ammunition, explosives, fireworks, or weapon parts;

  • illegal goods or counterfeit goods;

  • drugs, narcotics, controlled substances, or related products;

  • dangerous goods or hazardous materials;

  • flammable items, compressed gases, aerosols, or pressurised containers;

  • certain liquids, perfumes, chemicals, paints, or cleaning products;

  • standalone lithium batteries or restricted battery products;

  • perishable goods, food requiring special storage, plants, animals, or biological materials;

  • tobacco, alcohol, or regulated goods where transport is restricted;

  • cash, precious metals, jewellery, high-value collectibles, or irreplaceable items;

  • items prohibited by law, carrier rules, airline rules, customs rules, or warehouse policy.

 

This list is not exhaustive.

 

You are responsible for checking whether an item is suitable for transport before ordering. If you are unsure, you must contact Shiplyr before placing the order.

 

If a prohibited or restricted item arrives at the warehouse, Shiplyr may refuse to handle it, return it, store it, dispose of it, or require special handling. Additional fees may apply. Shiplyr is not responsible for loss, delay, damage, return refusal, disposal, penalties, or additional costs caused by prohibited or restricted items.

 

7. Membership Plans

 

Shiplyr offers paid membership plans.

 

The monthly plan is billed every month and may be cancelled at any time. Cancellation stops future renewals but does not automatically refund fees already paid.

 

The annual plan is billed once per year in advance. The annual plan offers a reduced yearly price compared to monthly billing. Cancellation stops future renewals but does not automatically refund the current paid annual period. Access normally remains active until the end of the paid annual period unless these Terms allow suspension or termination.

 

Membership fees give you access to Shiplyr, your personal German delivery setup, parcel registration, parcel management, forwarding preparation, and support.

 

Shipping costs and optional service fees are not included in the membership fee.

 

8. Shipping Costs and Additional Fees

 

Shipping costs are calculated separately for each shipment.

​

Shipping costs may depend on:

  • parcel weight;

  • parcel dimensions;

  • volumetric weight;

  • destination;

  • shipping method;

  • carrier conditions;

  • insurance availability;

  • special handling requirements;

  • oversized or overweight parcel rules;

  • operational or partner charges.

 

Optional services may create additional fees, including but not limited to:

  • parcel consolidation;

  • storage after the free storage period;

  • returns;

  • oversized parcel handling;

  • overweight parcel handling;

  • special handling;

  • manual investigation;

  • address correction;

  • disposal;

  • failed delivery handling;

  • re-shipping;

  • other services requested by the customer or required due to the parcel.

 

Where practical, additional costs will be shown or communicated before the shipment moves forward.

 

Shipping quotes or estimates are not final until the parcel has been measured, weighed, assessed, and accepted for the relevant shipping method.

 

9. Consolidation

 

Consolidation means combining multiple eligible parcels into one shipment where possible.

 

Consolidation is optional and must be requested by the customer or confirmed through the available Shiplyr process.

 

The consolidation fee is €21 for up to 3 parcels. Each additional parcel costs €4 extra.

 

Example: consolidation of 5 parcels costs €29.

 

The final shipping cost is calculated separately after consolidation because the final weight and dimensions are only known after repacking.

 

Not all parcels can be consolidated. Shiplyr may refuse consolidation where items are too large, too heavy, fragile, unsafe, unsuitable, incompatible, restricted, or impractical to combine.

 

Consolidation may require parcels to be opened, inspected, removed from original shipping packaging, and repacked. Original retailer packaging may not always be preserved.

 

Shiplyr is not responsible for reduced resale value, packaging changes, or retailer return issues caused by consolidation requested by the customer.

 

10. Storage

 

Parcels are stored free of charge for the first 14 days after arrival at the warehouse in Germany.

 

After the free storage period, storage costs €0.60 per parcel per day.

 

If a parcel remains in storage for more than 44 days, it may no longer be eligible for continued storage and may be disposed of, returned, or otherwise handled according to operational requirements.

 

To avoid additional costs or disposal, you must request shipping, consolidation, return, or another available action before the storage period expires.

 

Shiplyr may send reminders, but you remain responsible for monitoring your parcels and taking action in time.

 

11. Shipment Requests and Payment

 

Before a shipment is forwarded to Cyprus, all relevant shipping costs, service fees, storage fees, consolidation fees, return fees, or other outstanding amounts must be paid.

 

Shiplyr may refuse to ship, release, consolidate, return, or otherwise process parcels until all outstanding amounts related to the account or parcel have been paid.

 

Payment is usually made online through the payment methods made available by Shiplyr.

 

If a payment fails, is reversed, disputed, refunded, or charged back, Shiplyr may suspend services, pause shipment, request alternative payment, or recover unpaid amounts.

 

12. Delivery to Cyprus

 

Shiplyr arranges forwarding from the warehouse in Germany to Cyprus through available carriers, logistics providers, or transport routes.

 

Delivery times are estimates only and are not guaranteed unless expressly stated in writing.

 

Delays may occur due to carrier issues, weather, peak periods, strikes, customs or regulatory checks, operational disruptions, address issues, payment delays, restricted items, or other circumstances outside Shiplyr’s control.

 

Tracking information will be provided where available.

 

13. Customer Delivery Address

 

You are responsible for providing a complete, accurate, and deliverable Cyprus address.

 

You must ensure that the recipient name, phone number, street, house number, apartment number, city, postal code, district, and country are correct.

 

Incorrect or incomplete address details may cause delays, failed delivery, return, re-shipping, storage, or additional costs. You are responsible for costs resulting from incorrect or incomplete information.

 

14. Returns

 

If a parcel is still at the warehouse in Germany, Shiplyr may assist with returning it to the online retailer where possible.

 

If the retailer provides a valid prepaid return label, Shiplyr may process the return subject to a return handling fee.

 

If no prepaid return label is available, return shipping costs may apply and a quote may be required.

 

Once a parcel has been shipped to Cyprus, returns are usually more complex and depend on the retailer’s return policy and available shipping options from Cyprus.

 

Shiplyr is not responsible if a retailer refuses a return, rejects a parcel, fails to refund the customer, provides an invalid return label, or applies its own return restrictions.

 

15. Retailer Issues

 

Shiplyr is not responsible for the acts, omissions, errors, delays, policies, product quality, product descriptions, cancellations, pricing, stock availability, warranty obligations, refund decisions, or return decisions of online retailers.

 

This includes, but is not limited to:

  • wrong items sent by the retailer;

  • damaged items sent by the retailer;

  • missing items;

  • incomplete orders;

  • delayed dispatch;

  • cancelled orders;

  • incorrect product descriptions;

  • refused returns;

  • warranty disputes.

 

Any claim relating to the goods themselves must be addressed to the retailer.

 

16. Inspection, Identification, and Handling

 

Shiplyr or its warehouse may inspect, open, photograph, measure, weigh, scan, repack, or otherwise handle parcels where necessary for identification, safety, consolidation, return, shipping preparation, damage review, compliance, or operational reasons.

 

Shiplyr does not guarantee detailed product inspection unless expressly agreed in writing.

 

Parcel registration details such as weight, dimensions, merchant, status, tracking, and arrival date may be based on warehouse records, carrier data, or operational assessment.

 

17. Damage, Loss, and Claims

 

You must report any visible damage, missing shipment, incorrect delivery, or suspected loss as soon as possible.

 

To review a claim, Shiplyr may require:

  • photos of the outer packaging;

  • photos of the inner packaging;

  • photos of the damaged item;

  • order confirmation;

  • invoice or proof of value;

  • tracking information;

  • description of the issue;

  • any other documents required by the carrier or insurer.

 

Carrier claim deadlines may be short. If you do not provide required information in time, a claim may be rejected.

 

Compensation, if available, depends on the carrier, shipping method, insurance coverage, declared value, evidence provided, and applicable rules.

 

Shiplyr is not responsible for damage or loss caused by:

  • unsuitable retailer packaging;

  • fragile items;

  • prohibited or restricted items;

  • incorrect customer information;

  • retailer mistakes;

  • inherent product defects;

  • force majeure events;

  • carrier limitations;

  • customer delay in reporting or providing documents.

 

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

 

18. Insurance

 

Insurance availability, coverage amount, exclusions, and claim conditions depend on the selected shipping method and carrier.

 

For high-value, fragile, rare, irreplaceable, or sensitive items, you must contact Shiplyr before ordering or before requesting shipment.

 

Shiplyr may refuse shipment of high-risk items or require special handling.

 

If you ship high-value items without notifying Shiplyr in advance, available compensation may be limited or unavailable.

 

19. Taxes, Duties, and Regulatory Charges

 

Shiplyr is designed for EU-to-Cyprus forwarding.

 

However, any taxes, duties, charges, regulatory fees, customs-related fees, import-related fees, or similar charges that may arise are the responsibility of the customer unless expressly stated otherwise.

 

You are responsible for ensuring that the goods you order may lawfully be purchased, transported, imported, possessed, and used in Cyprus.

 

20. Right of Withdrawal for Membership

 

If you are a consumer, you may have a statutory right to withdraw from an online membership contract within 14 days from the day the contract is concluded, subject to applicable law and legal exceptions.

 

If you request or allow Shiplyr to start providing the service during the withdrawal period, you may be required to pay a proportionate amount for the service already provided before withdrawal.

 

Services already performed, parcel handling already completed, shipping already arranged, consolidation already performed, storage already used, returns already processed, or other operational actions already carried out may not be fully refundable.

 

To exercise your withdrawal right, you must contact Shiplyr at:

 

support@shiplyr.com

 

You should clearly state that you wish to withdraw from your membership contract and include your name, account email, and order details.

 

This section does not affect any mandatory consumer rights that cannot be excluded by law.

 

21. Cancellation of Membership

 

You may cancel your membership according to the cancellation options made available in your account or by contacting Shiplyr support.

 

Monthly membership cancellation stops future monthly renewals.

 

Annual membership cancellation stops future annual renewals but does not automatically refund the current paid annual membership period.

 

If parcels are already stored, pending, unpaid, in transit, under return, or otherwise being processed, cancellation of the membership does not cancel your responsibility to pay outstanding shipping costs, storage fees, return fees, consolidation fees, or other fees already incurred.

 

22. Suspension and Termination by Shiplyr

 

  • Shiplyr may suspend or terminate your account or refuse service if:

  • you breach these Terms;

  • you send prohibited, restricted, unsafe, illegal, or non-transportable items;

  • you fail to pay amounts due;

  • you misuse the service;

  • you provide false or misleading information;

  • you use the service for commercial, fraudulent, illegal, abusive, or unreasonable purposes;

  • you create operational, legal, safety, reputational, or financial risk for Shiplyr;

  • continuation of the service is not possible or commercially reasonable.

 

Suspension or termination does not remove your obligation to pay outstanding amounts or resolve pending parcels.

 

23. Unclaimed, Unpaid, or Abandoned Parcels

 

A parcel may be treated as unclaimed or abandoned if:

  • it remains unpaid;

  • no shipping, return, or consolidation instruction is provided;

  • storage limits are exceeded;

  • the customer cannot be contacted;

  • the customer refuses to pay applicable charges;

  • the parcel cannot be shipped due to restrictions;

  • the parcel is not otherwise resolved within a reasonable period.

 

Unclaimed or abandoned parcels may be returned, disposed of, donated, destroyed, or otherwise handled according to operational, legal, safety, and warehouse requirements.

 

Additional fees may apply.

 

24. Fair Use and Commercial Use

 

Shiplyr is primarily intended for personal parcel forwarding use by customers in Cyprus.

 

If your usage is unusually high, commercial in nature, operationally complex, or outside normal consumer use, Shiplyr may request additional information, apply different terms, require business approval, refuse certain parcels, or suspend access.

 

25. Changes to Services and Prices

 

Shiplyr may update services, fees, available shipping methods, storage terms, consolidation fees, return fees, and other conditions from time to time.

 

Where required, customers will be informed of material changes.

 

Changes do not affect charges already agreed for a specific shipment unless required by carriers, law, operational necessity, or incorrect information.

 

26. Privacy and Data Protection

 

Shiplyr processes personal data to provide the service, manage accounts, register parcels, arrange shipping, process payments, communicate with customers, and comply with legal obligations.

 

Personal data may be shared with logistics providers, warehouse operators, carriers, payment processors, IT providers, professional advisers, or authorities where necessary for the service or legal compliance.

 

Further details are provided in Shiplyr’s Privacy Policy.

 

27. Communication

 

Shiplyr may contact you by email, dashboard notification, system message, or other contact methods provided by you.

 

You are responsible for checking messages from Shiplyr and keeping your email address and contact details up to date.

 

Operational notices, payment requests, parcel alerts, storage reminders, and shipping updates may be sent electronically.

 

28. Force Majeure

 

Shiplyr is not responsible for delays, failure, loss, or additional costs caused by events outside its reasonable control.

 

Such events may include, but are not limited to:

  • carrier disruption;

  • strikes;

  • weather events;

  • natural disasters;

  • war, terrorism, civil unrest;

  • pandemics or health restrictions;

  • government actions;

  • customs or regulatory checks;

  • transport disruption;

  • warehouse disruption;

  • IT outages;

  • payment provider outages;

  • power failure;

  • fire, flood, or other emergency.

 

29. Limitation of Liability

 

To the maximum extent permitted by applicable law, Shiplyr is not liable for indirect, incidental, special, consequential, punitive, or economic losses, including loss of profit, loss of opportunity, loss of business, loss of goodwill, emotional distress, or inconvenience.

 

Shiplyr’s liability for any claim is limited to the amount recoverable under the relevant carrier or insurance claim, or where no such recovery is available, to the amount paid by the customer to Shiplyr for the specific affected service, unless applicable law requires otherwise.

 

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, or any liability that cannot legally be excluded or limited.

 

30. No Guarantee of Availability

 

Shiplyr aims to provide a reliable service but does not guarantee that the website, dashboard, warehouse processing, carriers, shipping routes, payment systems, or support channels will always be available without interruption.

 

Shiplyr may perform maintenance, updates, operational changes, or temporary service restrictions.

 

31. Governing Law and Jurisdiction

 

These Terms are governed by the laws of Cyprus.

 

If you are a consumer residing in the European Union, you may also benefit from mandatory consumer protection rights of the country where you live, where such rights cannot be excluded by contract.

 

The courts of Cyprus shall have jurisdiction, unless mandatory consumer protection laws provide otherwise.

 

32. Complaints and Support

 

If you have a complaint, question, or issue, please contact Shiplyr first so we can review the matter.

 

Email: support@shiplyr.com

 

Please include your name, account email, Shiplyr reference, parcel details, tracking numbers, photos if relevant, and a clear description of the issue.

 

33. Severability

 

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts remain valid and enforceable to the maximum extent permitted by law.

 

34. Entire Agreement

 

These Terms, together with any plan-specific terms, Privacy Policy, website notices, pricing information, and service instructions, form the agreement between you and Shiplyr regarding the use of the service.

 

35. Contact

 

For all support, service, cancellation, withdrawal, parcel, payment, or complaint matters, please contact:

 

Shiplyr Ltd

Email: support@shiplyr.com

Website: www.shiplyr.com

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