Frequently Asked Questions
Everything you need to know about using Shiplyr — from your EU delivery address and personal reference to shipping, fees, consolidation, storage, and returns.
General Information
Shiplyr helps customers in Cyprus order from EU online shops that do not ship to Cyprus directly, or where shipping to Cyprus is difficult, expensive, or unreliable.
You receive your own personal Shiplyr reference and can use our warehouse address in Germany when ordering online. Once your parcel arrives, we notify you and help forward it to Cyprus.
Shiplyr is a parcel forwarding service for customers in Cyprus.
We provide you with a delivery address in Germany, receive your parcels, help manage shipping decisions, and arrange forwarding to Cyprus.
Shiplyr is ideal for people living in Cyprus who want to order from EU online shops, especially when those shops do not deliver to Cyprus or offer limited delivery options.
You can order from most EU online shops, as long as the items are allowed for transport and the retailer can deliver to our warehouse address in Germany.
No. Shiplyr is designed for EU-to-Cyprus parcel forwarding.
Please only use Shiplyr for orders from EU online shops.
Account & Shiplyr Reference
Your Shiplyr reference is your personal customer ID. It looks like this:
SYR001
SYRABD
SYRA1B
This reference helps us identify which customer a parcel belongs to when it arrives at the warehouse in Germany.
You receive your Shiplyr delivery address and personal reference after your membership is active.
This is because your reference is used to identify your parcels at the warehouse and connect them to your Shiplyr account. Once your membership is active, you can use the address when ordering from EU online shops.
If you are not ready to order yet, you can still create an account and activate your membership later.
Add your Shiplyr reference in the delivery address, usually in one of these fields:
Company name
Address line 2
Additional address information
C/O field
Name field, if no other option is available
The important thing is that your Shiplyr reference is clearly visible on the parcel label.
Your Shiplyr reference must be included when you order from an online shop.
Without it, your parcel may be delayed because we may not be able to identify who the parcel belongs to.
Your parcel may still arrive, but it can be delayed while we try to identify it.
In some cases, we may need additional information from you, such as the shop name, order confirmation, tracking number, or invoice.
Your Shiplyr account is intended for your own personal use.
If another person orders through your account, you are responsible for the parcel, the shipping costs, and any additional fees.
Ordering & Parcel Arrival
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Create your Shiplyr account.
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Use your Shiplyr delivery address in Germany and your personal reference when ordering from EU online shops.
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Your parcel arrives at our warehouse in Germany.
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We notify you when your parcel has been registered.
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You choose whether to ship it individually or combine it with other parcels.
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We forward your shipment to Cyprus.
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You receive tracking information once available.
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Yes. Once your parcel has arrived and has been registered, Shiplyr will notify you.
Parcels usually appear after they have been received, scanned, and assigned to your Shiplyr reference.
During busy periods, registration may take longer.
Your dashboard may show package status, merchant, inbound tracking, shipment status, amount due, payment link, outbound tracking, and delivery address information, depending on the stage of the shipment.
“Received” means your parcel has arrived at the warehouse in Germany and has been registered in the system.
“Action required” means we need something from you before we can continue.
For example, we may need confirmation, payment, address details, or a decision about shipping or consolidation.
“Ready to ship” means your parcel or consolidated shipment is prepared and can be forwarded to Cyprus once the required payment and shipping details are confirmed.
“In transit” means your shipment has left the warehouse in Germany and is on its way to Cyprus.
“Delivered” means the shipment has reached the final delivery stage and has been delivered or marked as completed by the carrier.
Shipping to Cyprus
You can request shipping once your parcel has arrived and has been registered in your Shiplyr account.
Yes. You can forward a single parcel to Cyprus without waiting for other parcels.
Yes, if you are on the monthly or annual plan. You can wait for more parcels and then request consolidation or shipping later.
This can be useful if you order from several EU shops and want to reduce the number of separate shipments.
Most shipments include tracking. The exact tracking details depend on the selected carrier and shipping method.
Insurance availability and coverage depend on the selected shipping method.
For high-value items, please contact Shiplyr before ordering.
Where multiple shipping methods are available, you can choose the option that best fits your needs.
Availability depends on parcel size, weight, destination, and carrier restrictions.
Delivery time depends on the carrier, shipping method, parcel size, and operational conditions.
We show or communicate the available shipping option once the parcel is ready for forwarding.
Fees & Payments
Shiplyr works with a monthly membership fee of €19, an annual membership fee of €190 or a flex membership with no monthly billing but a handling fee of €6.90 per package. All plans are plus shipping costs.
Optional services such as consolidation, storage, returns, oversized shipments, or special handling may create additional costs.
No. The membership gives you access to the Shiplyr service, your personal Shiplyr reference, and the ability to use our delivery address in Germany.
Shipping costs are charged separately.
Shipping costs depend on parcel weight, dimensions, carrier, shipping method, and sometimes special handling requirements.
Because of this, the final shipping price can only be calculated once the parcel is registered and measured.
No. Shiplyr aims to keep pricing transparent.
If additional fees apply, such as consolidation, storage, returns, oversized parcels, or special handling, we will show or communicate them clearly before the shipment moves forward.
You pay for shipping once your parcel or consolidated shipment is ready and the final shipping cost is available.
Payments are handled online.
If a payment is required, you will receive a payment link or see the payment option in your Shiplyr dashboard.
The exact cost depends on the final weight and dimensions of the parcel.
In some cases, the retailer’s product size is not the same as the final shipping box size.
For consolidated parcels, the final cost can only be calculated after repacking because the final box size and weight are only known after consolidation.
Consolidation
Consolidation means combining multiple parcels into one larger shipment.
Instead of sending several parcels separately, the parcels are repacked into one box where possible. This may reduce the total shipping cost because you only ship one combined parcel.
Consolidation can make sense when you order from several EU shops and want to send everything to Cyprus together.
It is especially useful for smaller items, clothing, accessories, books, shoes, or mixed online orders.
Not always.
Consolidation can reduce shipping costs, but it also involves a consolidation fee. For very large, heavy, fragile, or awkward items, consolidation may not be useful.
Consolidation costs €21 for up to 3 parcels.
Each additional parcel costs €4 extra.
Example:
If you consolidate 5 parcels, the consolidation fee would be:€21 + €4 + €4 = €29
The final shipping cost is calculated separately after consolidation, because the final weight and dimensions are only known once the parcels have been repacked.
No. Some items cannot be consolidated because of size, weight, fragility, packaging, safety, or carrier restrictions.
Yes. You can choose which eligible parcels you want to combine before shipping.
Because the final weight and dimensions are only known after the parcels have been repacked into one final shipment.
Storage
Yes. Your parcels can be stored at the warehouse in Germany before you decide to ship them.
Yes. Storage is free for the first 14 days after your parcel arrives at our warehouse in Germany.
After the free storage period, storage costs €0.60 per parcel per day.
If a parcel remains in storage for more than 44 days, it may no longer be eligible for continued storage and may be disposed of. To avoid this, please make sure to request shipping, consolidation, or return before the storage period expires.
Where possible, Shiplyr will notify you when action is needed, especially before storage creates extra costs or when a parcel has been waiting too long.
If a parcel remains in storage for too long, additional storage fees apply.
In extreme cases, parcels may no longer be eligible for continued storage. Please contact Shiplyr before the storage period expires if you need more time.
Returns
Yes. If your parcel has arrived at the warehouse in Germany and you want to return it to the merchant, Shiplyr can help arrange the return.
If the merchant provides a valid prepaid return label, we can usually help process the return from the warehouse in Germany.
A return handling fee will apply.
If the merchant does not provide a return label, a return may still be possible, but shipping costs will apply.
Please contact us to get a quote for the shipping cost.
Returns are usually much easier while the parcel is still at the warehouse in Germany.
Once the parcel has been shipped to Cyprus, the return depends on the merchant’s return policy and available shipping options from Cyprus.
Large Parcels, Furniture & Cargo Shipments
Yes, in some cases. Shiplyr can help with larger parcels, special dimensions and selected flat-packed furniture, but these shipments always require manual review before you order.
Please contact us before purchasing if your item is larger than a normal parcel, heavier than 30 kg, longer than 120 cm, bulky, fragile, expensive, or difficult to handle.
Oversized shipments must usually be packed securely in a rectangular cardboard box suitable for international transport. As a general rule, the packed item must not exceed 50 kg, 200 cm in length, or a girth of 600 cm.
Yes. Please always contact Shiplyr before ordering furniture, large household items or bulky goods.
Flat-packed furniture in suitable transport packaging may be possible after review. Loose furniture, assembled furniture, mattresses, very large appliances, machinery and similar items are generally not suitable for our standard parcel forwarding process.
To check your item, please send us the product link, packed dimensions, gross weight, number of boxes, item value and delivery postcode in Cyprus.
Yes. Oversized, overweight and cargo-style shipments may create additional fees on top of the normal shipping cost.
Our current special handling fees are:
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Overweight fee over 30 kg: €40.70
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Overweight fee over 40 kg: €124.00
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Oversize fee for parcels longer than 120 cm: €16.90
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Oversize fee for parcels longer than 150 cm or wider than 60 cm: €40.70
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Oversize fee for parcels with a girth over 500 cm: €64.50
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Manual cargo quote fee, if external freight calculation is required: €64.50
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Cargo preparation, if required: material costs plus €94.25 per hour
If a shipment exceeds both size and weight limits, an oversize fee and an overweight fee may both apply. Within the same fee category, only the highest applicable fee is charged.
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The shipping calculator is intended for standard parcel estimates. For oversized parcels, furniture, bulky goods or cargo shipments, the calculator may not show the final price.
Please contact Shiplyr before ordering. The final cost depends on the real packed dimensions, weight, item type, carrier availability, handling requirements and delivery location in Cyprus.
If an oversized, overweight, bulky or unsuitable item arrives at the warehouse without prior approval, the shipment may be delayed, require manual review, create additional fees, need to be returned to the merchant, or may not be eligible for forwarding.
To avoid this, please contact Shiplyr before placing the order.
Restrictions & Prohibited Items
Yes. Some items are restricted or prohibited for transport.
Examples may include dangerous goods, batteries, liquids, aerosols, weapons, illegal items, certain cosmetics, chemicals, or other restricted products.
If an item cannot be shipped, it may need to be returned, stored, disposed of, or handled separately.
Additional costs may apply.
Lithium-ion batteries are dangerous goods, that means special rules apply to transport them. Please make sure to have a read beforehand to avoid your parcel being returned or disposed by our shipping carriers.
Lithium-ion batteries shipped in or along with equipment
We can transport batteries shipped in or along with equipment under the following conditions:
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Net weight of the battery must not exceed 5kg
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Capacity must not exceed 100Wh per battery and 20Wh per cell
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Allowed number is three batteries per piece of equipment
Available carriers
Please do note that lithium-ion batteries can only be shipped with UPS, DHL Express and FedEx.
Shipping lithium-ion batteries with Deutsche Post and ShipGerman Economy is prohibited.
Required markings
We need to apply a warning sticker to highlight the dangerous goods content in one of the following cases:
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The shipment contains batteries packed along with equipment
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The shipment contains at least 2 batteries or 4 cells(e.g. if you are shipping two phones in the same box)
If your shipment fulfills one of the conditions above please contact customer service as soon as we have received your item to make sure that we can apply the required markings. This is free of charge for you. Otherwise the shipment may be returned or disposed by the carrier if the markings are missing.
How to compute the battery capacity
You can compute the battery capacity by multiplying the number of Amps with the voltage. That means for a standard phone battery with 5V and 5.000mAh (= 5Ah) the capacity is 5V x 5Ah = 25Wh and can be shipped.
Lithium-ion batteries shipped without equipment
We can not ship lithium-ion batteries without equipment. This includes power banks.
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Address & Delivery Details
Yes. Your account has a standard delivery address, but you may be able to use a different address for a specific shipment.
Yes, if the delivery details are correct and the shipment can be assigned properly.
You are responsible for making sure the recipient name, phone number, and address are accurate.
Carriers often need a local phone number for delivery notifications, address issues, or delivery coordination.
Incorrect or incomplete delivery details can cause delays, failed delivery, or extra costs.
Please check your delivery address carefully before confirming shipment.
Support & Responsibility
Please contact Shiplyr.
Shiplyr is your point of contact and will help you with parcel status, shipping, consolidation, returns, and payment questions.
Parcels are normally handled only as needed for processing, identification, shipping, return, or consolidation.
If consolidation is requested, parcels may need to be opened and repacked.
Please contact Shiplyr as soon as possible and provide photos, order details, and tracking information.
We will review the case and help you understand the available next steps.
If a parcel is lost in transit, the process depends on the carrier, tracking status, insurance coverage, and shipment value.
We will help you review the case and submit the required information.
No. Shiplyr is not responsible if the retailer sends the wrong item, sends a damaged item, delays dispatch, cancels the order, or refuses a return.
However, we can help with forwarding, return handling, and warehouse-related steps where possible.
Still have questions?
Couldn’t find the answer you were looking for?
No problem! Just contact us and we’ll be happy to help.
Whether it’s about your Shiplyr reference, shipping, consolidation, storage, returns, or a specific parcel, our team is here to support you.