Frequently Asked Questions
Everything you need to know about using Shiplyr — from your EU delivery address and personal reference to shipping, fees, consolidation, storage, and returns.
General Information
Shiplyr helps customers in Cyprus order from EU online shops that do not ship to Cyprus directly, or where shipping to Cyprus is difficult, expensive, or unreliable.
You receive your own personal Shiplyr reference and can use our warehouse address in Germany when ordering online. Once your parcel arrives, we notify you and help forward it to Cyprus.
Shiplyr is a parcel forwarding service for customers in Cyprus.
We provide you with a delivery address in Germany, receive your parcels, help manage shipping decisions, and arrange forwarding to Cyprus.
Shiplyr is ideal for people living in Cyprus who want to order from EU online shops, especially when those shops do not deliver to Cyprus or offer limited delivery options.
You can order from most EU online shops, as long as the items are allowed for transport and the retailer can deliver to our warehouse address in Germany.
No. Shiplyr is designed for EU-to-Cyprus parcel forwarding.
Please only use Shiplyr for orders from EU online shops.
Account & Shiplyr Reference
Your Shiplyr reference is your personal customer ID. It looks like this:
SYR001
SYRABD
SYRA1B
This reference helps us identify which customer a parcel belongs to when it arrives at the warehouse in Germany.
Your Shiplyr reference must be included when you order from an online shop.
Without it, your parcel may be delayed because we may not be able to identify who the parcel belongs to.
Add your Shiplyr reference in the delivery address, usually in one of these fields:
Company name
Address line 2
Additional address information
C/O field
Name field, if no other option is available
The important thing is that your Shiplyr reference is clearly visible on the parcel label.
Your parcel may still arrive, but it can be delayed while we try to identify it.
In some cases, we may need additional information from you, such as the shop name, order confirmation, tracking number, or invoice.
Your Shiplyr account is intended for your own personal use.
If another person orders through your account, you are responsible for the parcel, the shipping costs, and any additional fees.
Ordering & Parcel Arrival
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Create your Shiplyr account.
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Use your Shiplyr delivery address in Germany and your personal reference when ordering from EU online shops.
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Your parcel arrives at our warehouse in Germany.
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We notify you when your parcel has been registered.
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You choose whether to ship it individually or combine it with other parcels.
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We forward your shipment to Cyprus.
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You receive tracking information once available.
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Yes. Once your parcel has arrived and has been registered, Shiplyr will notify you.
Parcels usually appear after they have been received, scanned, and assigned to your Shiplyr reference.
During busy periods, registration may take longer.
Your dashboard may show package status, merchant, inbound tracking, shipment status, amount due, payment link, outbound tracking, and delivery address information, depending on the stage of the shipment.
“Received” means your parcel has arrived at the warehouse in Germany and has been registered in the system.
“Action required” means we need something from you before we can continue.
For example, we may need confirmation, payment, address details, or a decision about shipping or consolidation.
“Ready to ship” means your parcel or consolidated shipment is prepared and can be forwarded to Cyprus once the required payment and shipping details are confirmed.
“In transit” means your shipment has left the warehouse in Germany and is on its way to Cyprus.
“Delivered” means the shipment has reached the final delivery stage and has been delivered or marked as completed by the carrier.
Shipping to Cyprus
You can request shipping once your parcel has arrived and has been registered in your Shiplyr account.
Yes. You can forward a single parcel to Cyprus without waiting for other parcels.
Yes. You can wait for more parcels and then request consolidation or shipping later.
This can be useful if you order from several EU shops and want to reduce the number of separate shipments.
Most shipments include tracking. The exact tracking details depend on the selected carrier and shipping method.
Insurance availability and coverage depend on the selected shipping method.
For high-value items, please contact Shiplyr before ordering.
Where multiple shipping methods are available, you can choose the option that best fits your needs.
Availability depends on parcel size, weight, destination, and carrier restrictions.
Delivery time depends on the carrier, shipping method, parcel size, and operational conditions.
We show or communicate the available shipping option once the parcel is ready for forwarding.
Fees & Payments
Shiplyr works with a monthly membership fee of €19 plus shipping costs.
Optional services such as consolidation, storage, returns, oversized shipments, or special handling may create additional costs.
No. The monthly membership gives you access to the Shiplyr service, your personal Shiplyr reference, and the ability to use our delivery address in Germany.
Shipping costs are charged separately.
Shipping costs depend on parcel weight, dimensions, carrier, shipping method, and sometimes special handling requirements.
Because of this, the final shipping price can only be calculated once the parcel is registered and measured.
No. Shiplyr aims to keep pricing transparent.
If additional fees apply, such as consolidation, storage, returns, oversized parcels, or special handling, we will show or communicate them clearly before the shipment moves forward.
You pay for shipping once your parcel or consolidated shipment is ready and the final shipping cost is available.
Payments are handled online.
If a payment is required, you will receive a payment link or see the payment option in your Shiplyr dashboard.
The exact cost depends on the final weight and dimensions of the parcel.
In some cases, the retailer’s product size is not the same as the final shipping box size.
For consolidated parcels, the final cost can only be calculated after repacking because the final box size and weight are only known after consolidation.
Consolidation
Consolidation means combining multiple parcels into one larger shipment.
Instead of sending several parcels separately, the parcels are repacked into one box where possible. This may reduce the total shipping cost because you only ship one combined parcel.
Consolidation can make sense when you order from several EU shops and want to send everything to Cyprus together.
It is especially useful for smaller items, clothing, accessories, books, shoes, or mixed online orders.
Not always.
Consolidation can reduce shipping costs, but it also involves a consolidation fee. For very large, heavy, fragile, or awkward items, consolidation may not be useful.
Consolidation costs €21 for up to 3 parcels.
Each additional parcel costs €4 extra.
Example:
If you consolidate 5 parcels, the consolidation fee would be:€21 + €4 + €4 = €29
The final shipping cost is calculated separately after consolidation, because the final weight and dimensions are only known once the parcels have been repacked.
No. Some items cannot be consolidated because of size, weight, fragility, packaging, safety, or carrier restrictions.
Yes. You can choose which eligible parcels you want to combine before shipping.
Because the final weight and dimensions are only known after the parcels have been repacked into one final shipment.
Storage
Yes. Your parcels can be stored at the warehouse in Germany before you decide to ship them.
Yes. Storage is free for the first 14 days after your parcel arrives at our warehouse in Germany.
After the free storage period, storage costs €0.60 per parcel per day.
If a parcel remains in storage for more than 44 days, it may no longer be eligible for continued storage and may be disposed of. To avoid this, please make sure to request shipping, consolidation, or return before the storage period expires.
Where possible, Shiplyr will notify you when action is needed, especially before storage creates extra costs or when a parcel has been waiting too long.
If a parcel remains in storage for too long, additional storage fees apply.
In extreme cases, parcels may no longer be eligible for continued storage. Please contact Shiplyr before the storage period expires if you need more time.
Returns
Yes. If your parcel has arrived at the warehouse in Germany and you want to return it to the merchant, Shiplyr can help arrange the return.
If the merchant provides a valid prepaid return label, we can usually help process the return from the warehouse in Germany.
A return handling fee will apply.
If the merchant does not provide a return label, a return may still be possible, but shipping costs will apply.
Please contact us to get a quote for the shipping cost.
Returns are usually much easier while the parcel is still at the warehouse in Germany.
Once the parcel has been shipped to Cyprus, the return depends on the merchant’s return policy and available shipping options from Cyprus.
Large, Heavy & Special Shipments
In some cases, yes.
Large or heavy parcels may require special handling, manual review, or cargo transport.
Yes. Please contact us before ordering large, heavy, bulky, fragile, or expensive items.
This helps avoid unexpected shipping costs or situations where an item cannot be shipped.
Yes. Oversized or overweight shipments create extra fees.
The final cost depends on weight, dimensions, carrier rules, and handling requirements.
Possibly, but not always.
Furniture is often bulky, heavy, or difficult to repack. Please contact Shiplyr before ordering furniture or large household items.
Possibly, but fragile electronics require careful handling and may carry a higher risk of damage.
Please contact Shiplyr before ordering large or fragile electronics.
Restrictions & Prohibited Items
Yes. Some items are restricted or prohibited for transport.
Examples may include dangerous goods, batteries, liquids, aerosols, weapons, illegal items, certain cosmetics, chemicals, or other restricted products.
If an item cannot be shipped, it may need to be returned, stored, disposed of, or handled separately.
Additional costs may apply.
Address & Delivery Details
Yes. Your account has a standard delivery address, but you may be able to use a different address for a specific shipment.
Yes, if the delivery details are correct and the shipment can be assigned properly.
You are responsible for making sure the recipient name, phone number, and address are accurate.
Carriers often need a local phone number for delivery notifications, address issues, or delivery coordination.
Incorrect or incomplete delivery details can cause delays, failed delivery, or extra costs.
Please check your delivery address carefully before confirming shipment.
Support & Responsibility
Please contact Shiplyr.
Shiplyr is your point of contact and will help you with parcel status, shipping, consolidation, returns, and payment questions.
Parcels are normally handled only as needed for processing, identification, shipping, return, or consolidation.
If consolidation is requested, parcels may need to be opened and repacked.
Please contact Shiplyr as soon as possible and provide photos, order details, and tracking information.
We will review the case and help you understand the available next steps.
If a parcel is lost in transit, the process depends on the carrier, tracking status, insurance coverage, and shipment value.
We will help you review the case and submit the required information.
No. Shiplyr is not responsible if the retailer sends the wrong item, sends a damaged item, delays dispatch, cancels the order, or refuses a return.
However, we can help with forwarding, return handling, and warehouse-related steps where possible.
Still have questions?
Couldn’t find the answer you were looking for?
No problem! Just contact us and we’ll be happy to help.
Whether it’s about your Shiplyr reference, shipping, consolidation, storage, returns, or a specific parcel, our team is here to support you.